Terms of Service

These Terms of Service ("Terms") govern your access to and use of CoNote (the "Service"), operated by SKAJ Ventures GmbH ("we", "us", "our"). Full provider details are in our Imprint. By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind it, and "you" refers to that organization.

The Service is offered exclusively to businesses, self-employed persons, and other organizations acting in the course of their trade, business, or profession (entrepreneurs within the meaning of section 14 of the German Civil Code). The Service is not directed at consumers, and consumer withdrawal rights do not apply. By registering, you confirm that you are not contracting as a consumer.

CoNote is a shared company logbook: it records events your team logs manually, imports via CSV, or sends through integrations and inbound webhooks, and presents them on a timeline. We may change, add, or remove features over time. We will not materially reduce the core functionality of a paid plan during a paid term without notice.

You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account. The Team is the contracting and billing entity; team owners and admins control membership, integrations, billing, and deletion. You must promptly notify us of any unauthorized use of your account.

Paid plans are billed in advance through Stripe on a monthly or yearly cycle and renew automatically for successive periods of the same length until canceled. You can cancel at any time via the billing portal; the plan stays active until the end of the paid period, and the unused remainder is not refunded. Prices are stated exclusive of any applicable taxes, which are added where required. Except where mandatory law provides otherwise, payments are non-refundable. Plan limits (seats, notes) are described on the pricing page; exceeding them blocks new writes but never deletes existing data.

You retain all rights to the content your team puts into the Service. You grant us a limited, non-exclusive license to host, process, and display that content solely to operate and provide the Service. You are responsible for having the necessary rights to the data you import or send via integrations, and for its lawfulness. Our handling of personal data is described in the Privacy Policy; where we process personal data on your behalf, a data processing agreement applies.

You agree not to:

• use the Service to store or transmit unlawful, infringing, or harmful content;
• probe, scan, or test the vulnerability of the Service without written permission;
• resell or provide the Service to third parties as your own offering;
• interfere with the integrity or performance of the Service, including rate-limit evasion.

We may suspend access where use threatens the security, integrity, or availability of the Service, for the period necessary to address the issue.

Webhook secrets and integration credentials are confidential and belong to your team; you are responsible for keeping them secure. Third-party services you connect (for example GitHub or Google) are governed by their own terms, and we are not responsible for their availability, accuracy, or conduct. We may rate-limit ingestion to protect the Service.

By using the Service, you grant us the right to use and display your company name and logo as a customer reference on our website, in presentations, and in other marketing materials. In addition, upon our request you agree to provide a short written statement (testimonial) about your use of the Service, which we may publish and use for marketing purposes. We will use your name, logo, and statement only in a fair and non-disparaging manner and in accordance with any brand guidelines you provide. This right continues for the duration of your use of the Service.

Each party may receive non-public information of the other (including the Service's non-public features and your content). The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is or becomes public without breach, was already known, or must be disclosed by law.

We aim to keep the Service available but do not guarantee uninterrupted operation. Maintenance, updates, and factors outside our control may cause downtime. Support is provided by email at the address in section 18 during normal business hours.

You may delete your account at any time; deletion is permanent and removes the team and all its data. We may suspend or terminate access for material breach of these Terms, with notice and a reasonable opportunity to cure where practicable. The right of either party to terminate for good cause remains unaffected. Upon termination we delete your content within a commercially reasonable period, except where retention is required by law.

The Service is provided on an "as is" and "as available" basis. To the extent permitted by law, we do not warrant that the Service will be uninterrupted, error-free, or fit for a particular purpose beyond its described functionality. Statutory warranty rights that cannot be excluded remain unaffected.

We are liable without limitation for damages caused by intent or gross negligence, for injury to life, body, or health, under the German Product Liability Act, and to the extent we have given a guarantee.

For slight negligence we are liable only where we breach a material contractual obligation (an obligation whose fulfillment is essential to the proper performance of the contract and on which you may regularly rely). In that case our liability is limited to the foreseeable damage typical for this type of contract. Any further liability for slight negligence is excluded.

The above limitations also apply to our legal representatives and agents. They do not limit any liability that cannot be excluded or limited under mandatory law.

You will indemnify us against third-party claims arising from your content or your use of the Service in breach of these Terms or applicable law, except to the extent the claim results from our own fault.

We may update these Terms. For material changes we will notify you (for example by email or an in-product notice) at least 30 days before they take effect. If you object in writing before the effective date, we may terminate the affected subscription at the end of the current paid period; otherwise continued use after the effective date constitutes acceptance.

Neither party is liable for delay or failure caused by events beyond its reasonable control. These Terms are governed by the laws of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is the registered seat of SKAJ Ventures GmbH, provided you are a merchant, a legal entity under public law, or a special fund under public law. Should any provision be invalid, the remainder stays in effect. We may assign these Terms to an affiliate or in connection with a merger or sale of assets; you may not assign without our prior written consent. These Terms constitute the entire agreement on their subject matter.

Questions about these Terms: hello@conote.io.